Refund Policy

At our core, we prioritize your satisfaction and strive to deliver top-notch products seamlessly. While we aim for perfection, we understand that occasional issues may arise. If you encounter any problems with your received item, we’re committed to resolving them promptly to ensure your contentment.

Should you wish to initiate a return, kindly reach out to us within 14 days of receiving your order via info@snoofyshop.com. If the issue is on our end, please accompany your initial email with clear pictures of the defect or the incorrect item, along with a brief explanation.

It’s essential to contact us before sending back any items; otherwise, we regretfully cannot process refunds. Refunds for returned items will be credited to the original payment method used during the order placement.

While we value your business, please note that the customer is responsible for covering all shipping expenses associated with returning the item.

Kindly note that if the packaging or products are damaged due to customer handling, they won’t be eligible for a refund. Additionally, products that have been used are not eligible for a refund, so please refrain from using the item if you plan to return it.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If you have any additional queries about the return process, feel free to get in touch with us at Info@snoofyshop.com . We’re here to assist you!